How to Get Help From Bitnob
Our support team is available 9 am - 5 pm, 6 days a week, excluding Sundays.
Email Us:
General support and troubleshooting: help@bitnob.com
Business partnerships and invite codes: help@bitnob.com
Help Centre: https://bitnob.frontkb.com/en
For any questions about the platform, go to Help and Support in the Business dashboard or the Bitnob Settings sidebar.
This will take you to the Bitnob Help Center, where you can find articles tailored to your needs as you explore the platform.
At the bottom of this page, access the Contact Us button for more specific enquiries.
To receive help with an issue: Email help@bitnob.com with an appropriate subject line.
Describe your issue clearly: include transaction IDs, error messages, and the steps that led to the problem. Attach screenshots where they help. You'll receive email updates as we work through your ticket.
For urgent issues involving fund security or suspected unauthorised access, email help@bitnob.com with URGENT in the subject line.
Other resources:
Mobile app: Search Bitnob on the App Store or Google Play
Twitter/X: @Bitnob_official
Instagram: @bitnob
Facebook: /BitnobOfficial